I will say, it is very rare that I go out of my way to write a letter of appreciation. However, I felt Jim went above and beyond his duty and thought it was necessary for your organization to know how much it was appreciated. You should certainly feel proud of such resources who can bring in goodwill for the company and provide exceptional services like Jim did that day. I will definitely recommend your services to my friends and family. Please extend my greatest appreciation to Jim and I wish he and the company a lot of success!